Frequently Asked Questions

I have registered, how many pets can I add?

What happens once I have submitted a consultation form?

What happens if I need a video call?

What if my pet needs medication?

What if you cannot help my pet?

Can I still use the app features if I am not a subscriber?

Who do I contact if I have a question about my delivery?

I have had a consultation, but I have another question for the vet, what should I do?

I no longer have my pet, how can I remove their pet profile?

I have submitted a consultation report, how long will it take for a Vet to get back to me?

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