Frequently Asked Questions

I have registered, how many pets can I add?

What happens once I have submitted a consultation form?

What happens if I need a video call?

What if my pet needs medication?

What if you cannot help my pet?

I don't want to subscribe to the Pocket Plan, can I still use PocketVet?

I have had a consultation, but I have another question for the vet, what should I do?

Who do I contact if I have a question about my delivery?

What is My Pocket?

I no longer have my pet, how can I remove their pet profile?

I have submitted a consultation form, how long will it take for a vet to get back to me?

How do I subscribe to the Parasite Prevention Pack?

Does the flea treatment in the Parasite Prevention Pack kill ticks?

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