Pocket Vet APP - terms and conditions (last updated 21.5.2021)
If you wish to make a change to the product that you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
Summary of your key legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If you are purchasing goods, the Consumer Rights Act 2015 states that goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods, your legal rights entitle you to the following:
a) up to 30 (thirty) days: if your goods are faulty, then you can get an immediate refund;
b) up to 6 (six) months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases; and
c) up to 6 (six) years: if your goods do not last a reasonable length of time, you may be entitled to some money back.
See also clause 10.2.
If you are purchasing services, the Consumer Rights Act 2015 states:
a) you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;
b) if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable; and
c) if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. If the dispute between us cannot be resolved within 60 (sixty) days of the initial notification of a dispute, we each agree to attempt to settle it through mediation in accordance with the Centre for Effective Dispute Resolution Model (”CEDR”) Mediation Procedure. Unless otherwise agreed between the parties, the mediator will be selected by CEDR. To initiate the mediation, either party must give the other written notice (”ADR Notice”) requesting the mediation. A copy of the request should be sent to CEDR. The mediation will start not less than 60 (sixty) days from the date of the provision of the ADR written notice. We each irrevocably agree that neither of us may commence any court proceedings in relation to any dispute arising out of any matter relating to these terms until we have first attempted to settle the dispute by mediation and either the mediation has been terminated or the other party has failed to participate in the mediation for a period of not less than 30 (thirty) days from the date of the commencement of the mediation.
Model Cancellation Form (Complete and return this form only if you wish to withdraw from the contract)
To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER] I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
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